Refund Policy
Clear rules and criteria regarding payment refunds, order cancellations, and wallet reconciliations.
Age Requirement & Consent
Users must be 18+ or possess explicit parental / guardian consent to perform transactions on this website. We assume no liability for unmonitored minor purchases.
Refund Eligibility
Refunds are approved exclusively when in-game assets fail to deliver due to a verified server outage or internal queue failure. All claims are checked against authoritative server logs.
How to File a Claim
Contact customer support within 24 hours of your purchase. Please include your Order ID, Player ID, payment UTR number, and screenshot of your current diamond balance.
Refund Settlement Channels
Approved claims will be returned directly to your platform wallet balance instantly, or to the original bank UPI handle within 3-5 business days depending on bank clearance times.
Non-Refundable Circumstances
Refunds will not be granted in the following events:
- Incorrect Player ID or Server Zone provided by the customer.
- The top-up was confirmed delivered by the gaming server.
- Change of mind after successful order execution.
Have an order issue?
Our team will audit your delivery record and help resolve any discrepancies.